Refunds and substitutions

Flowers are perishable, so this is not a normal returns policy

We build every arrangement to order and hand deliver it ourselves. Cut flowers cannot be returned to stock or sent out again, so we do not offer change of mind returns once an order has been built.

If something is wrong, tell us

If the flowers arrive damaged, wilted, or clearly not what was ordered, send us a photograph within 24 hours of delivery and we will replace the arrangement or refund it. You do not need to return anything to us.

Substitution

Flowers are farmed, not manufactured. If a stem is not at the market the morning we build this, we substitute the same colour and the same value, and we tell you before it leaves.

A substitution made on that basis is not a fault, and it is not grounds for a refund on its own. If we did not tell you before it left, that is on us and we will put it right.

Cancelling

You can cancel for a full refund any time before we start building the arrangement. Once it is built we cannot cancel it, because it cannot be sold to anyone else.

Failed delivery

If nobody is home we leave the flowers in a safe, shaded spot at the address and let you know. If the address turns out to be wrong, or the flowers cannot be left safely, we will contact you to arrange a redelivery. A redelivery caused by a wrong address may be charged.

Reaching us

Email hello@miamiflowers.com and we will get back to you.