Delivery and cutoff

Last updated October 12, 2026. This policy forms part of our terms of service.

We deliver locally, we do not ship

We are a local florist, not a wire service. Every arrangement is made in our own Miami studio and delivered locally. We do not ship nationally, and we never pass an order to another florist to fill.

Who delivers your order

Most orders are delivered by our own drivers. We also work with trusted courier partners, including local couriers and on demand delivery services, and may use one to deliver an order, for example on busy days, for some addresses, or when it gets the flowers there sooner.

A courier partner receives only what it needs to make the delivery: the recipient's name, address, phone number and delivery instructions. We do not send them the card message. Whoever delivers it, the same standards and our refunds and substitutions policy apply, and we remain responsible to you for the delivery.

Where we deliver

Miami Dade, Broward and Palm Beach counties, across 118 zip codes. The zip code checker on our site is the authority on whether we reach a given address. If your zip code is not on it, we do not deliver there yet, and we will refund any order placed for an address outside our area.

When we deliver

Order before 4:15pm Eastern and we deliver the same day, seven days a week. Order after 4:15pm and the earliest we can deliver is the next day. You can also choose a future delivery date at checkout.

We give you a cutoff, not a guaranteed delivery time. We cannot promise a specific time or window, and traffic and weather can slow us down. If timing matters, for example for an event, a service or a hospital visit, tell us in the delivery notes and order a day ahead if you can.

On our busiest days, such as Valentine's Day and Mother's Day, we may close same day ordering early or limit how many orders we take for a date. The site will show you if a date is no longer available.

What it costs

Delivery is $15 per order, and free when the arrangements and add ons in your order come to $140 or more before tax. The delivery charge, any promotion and Florida sales tax are shown at checkout before you pay.

Getting it to the door

• Homes. If nobody answers, we leave the flowers in a safe, shaded spot out of direct sun and let you know. That counts as delivered.
• Apartments, condos and hotels. We hand the flowers to the front desk, concierge or building staff. Please give us the unit number and any gate or access code.
• Offices. We deliver to reception. Include the company name and floor. Deliveries to offices are best made during business hours.
• Hospitals. We deliver to the front desk or the patient's unit if allowed. Some units, such as intensive care, do not accept flowers, so please check before ordering.
• Funeral homes and places of worship. Give us the name of the service and its date and time, and order at least a day ahead where you can.

You are responsible for a correct and complete address and a working phone number for the recipient. A redelivery caused by incorrect details may be charged, as our refunds policy explains.

Proof of delivery

We may photograph the arrangement at the door to confirm it arrived and share that photo with the person who ordered it. We do not photograph the recipient.

Weather and events outside our control

Hurricanes, tropical storms, flooding, road closures and similar events can delay or stop deliveries. When it is not safe to deliver, we will contact you to choose a new date or, if we cannot deliver at all, refund the order.

Reaching us

Email hello@miamiflowers.com or text or call (305) 380-3333, with your order number if you have it.